Frequently Asked Questions

We offer same-day service when available. Call early in the day for the best chance of same-day scheduling. For most appointments, we can arrive within 24-48 hours.

We specialize in luxury appliances including Sub-Zero, Wolf, Viking, Thermador, Miele, Bosch, and other premium brands. We also service most major brands. Call us to confirm we service your specific brand.

We serve the Greater Boston area including Westwood, Wellesley, Newton, Brookline, and surrounding communities. Check our service area page for a complete list of cities we serve.

Yes, we always explain the issue and recommended repair approach before beginning any work. You will understand exactly what needs to be done before we proceed. We never perform work without your approval.

The diagnostic visit covers a comprehensive evaluation of your appliance by our trained technician. This includes visual inspection, component testing, and a detailed explanation of any issues found along with recommended next steps.

Yes, we offer emergency service for urgent situations including evenings, weekends, and holidays. Call us and explain your situation to discuss available options for priority scheduling.

Each repair situation is unique, depending on the appliance type, the specific problem, and parts needed. We provide a thorough explanation after on-site diagnosis so you understand exactly what is involved before any work begins. We never proceed without your approval.

It depends on the appliance age, overall condition, and expected remaining lifespan. Luxury appliances are designed to last 20+ years and are often well worth repairing. We provide honest assessments to help you make the right decision.

We accept all major credit cards, checks, and cash. Payment is due when service is complete. We can provide receipts by email for your records.

Yes, we use genuine OEM (Original Equipment Manufacturer) parts for all repairs. These are the same quality parts that came in your appliance, ensuring proper fit and lasting performance.

If parts are not on our truck, we order them and schedule a follow-up appointment. Most parts arrive within 3-5 business days. We can expedite ordering for urgent situations.

We use genuine OEM parts for all repairs, which are the same quality components originally installed in your appliance. We provide a detailed explanation of all parts and work involved before proceeding.

All repairs include a 90-day warranty on parts and labor. If the same problem recurs within 90 days, we return to address it at no additional charge. Parts may carry additional manufacturer warranties.

If your appliance is under manufacturer warranty, contact the manufacturer for authorized warranty service. We can perform warranty repairs on brands we are authorized to service. Contact us to verify authorization for your specific brand.

Using authorized service providers does not void manufacturer warranties. For brands we are authorized to service, our repairs maintain your warranty coverage. Always verify authorization status for your specific appliance.

Constant running can indicate dirty condenser coils, failing door seals, thermostat issues, or condenser fan problems. Start by cleaning the coils and checking seals. If the problem persists, schedule a service call for professional diagnosis.

Ice production rate depends on freezer temperature and usage. If production has slowed significantly, check that the freezer is at 0 degrees, the water filter is not clogged, and the water supply valve is fully open.

First, check that gas is turned on and the burner cap is properly seated. Clean around the igniter with a soft brush. If it clicks but doesn't light, the igniter may need adjustment. If there is no click, professional service is needed.

Poor drying is often caused by empty rinse aid dispenser, incorrect settings, or loading dishes that trap water. Make sure rinse aid is filled and use heated dry settings. If problems persist, the heating element may need inspection.