Booking
Two ways in, and no form on either of them.
There is no contact form on this site and no address to email. Call and talk it through, or take a slot on the booking page. Anything else would just be a slower route to the same conversation.
- Visits
- 8:00 am – 8:00 pm, seven days
- Service call
- Flat $95, credited against an approved repair
- Towns
- Westwood · Newton · Needham · Needham Heights · Needham Center
Before you dial
Four things that shorten the call
With these to hand the fault is usually half-narrowed before anyone sets off, which decides what part travels on the first visit.
- Model and serial from the plate behind the upper grille or inside the compartment
- What each compartment is reading, and what it is set to
- When it started, and whether the house lost power or water around then
- Whether it is a column, a side-by-side, a drawer unit or a wine cabinet
What you are agreeing to
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Refrigeration only
Built-ins, integrated columns, drawers and wine storage. No laundry, no cooking appliances.
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Diagnosed in the kitchen
These are fitted cabinets, not portable appliances. The readings are taken where the unit lives.
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One price, quoted once
Parts and labour arrive as a single figure before anything comes apart.
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Independent
No manufacturer affiliation of any kind — an independent business that works on Sub-Zero equipment.
Reviews
What people said afterwards
5out of 5across 990 reviews
5 out of 5
Production dropped to almost nothing across the summer. The condenser was matted with pet hair and the reservoir sensor had scaled up. Cleaned and descaled, and he pointed out the filter interval printed on the label.
Camille D. · Needham Heights
5 out of 5
Temperature alarm on the display with nothing obviously wrong inside. He put gauges on and found a slow leak at a brazed joint rather than a board fault. Repaired and recharged, and the alarm has not come back.
Gwen A. · Newton
5 out of 5
It filled with water and then never harvested. The module thermostat had failed and the inlet screen was partly blocked. Both dealt with in one visit, and he checked the shut off valve under the sink while he was here.
Susannah C. · Newton