Privacy Policy

Last Updated: January 1, 2025

Sub-Zero Repair Westwood ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us for appliance repair services in Westwood and the Greater Boston area.

Information We Collect

Personal Information You Provide

When you contact us to schedule a service appointment or request information, we may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address)
• Service address in the Greater Boston area
• Appliance information (brand, model, serial number)
• Description of the appliance issue or service needed
• Preferred appointment dates and times
• Payment information for services rendered

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or search terms that led you to our site

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To schedule and perform appliance repair services at your Greater Boston location
• Communication: To contact you regarding your service appointment, provide updates, and respond to your inquiries
• Service Improvement: To understand how customers use our services and improve our offerings
• Billing and Payments: To process payments for services rendered
• Follow-Up: To send service reminders, warranty information, and maintenance tips
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors and scheduling software providers, subject to confidentiality agreements
• Parts Suppliers: With appliance parts suppliers when necessary to order replacement parts for your repair
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Protection of Rights: When necessary to protect our rights, property, or safety, or that of our customers or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using industry-standard encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical documents containing personal information

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain exceptions
• Opt-Out: You may opt out of receiving promotional communications from us

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve our website functionality and content
• Analyze traffic patterns and website performance

You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites, such as our online booking system or social media profiles. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties.

Massachusetts Privacy Rights

As a business operating in Massachusetts, we comply with all applicable state privacy laws, including the Massachusetts Data Security Regulations (201 CMR 17.00). We implement and maintain a comprehensive written information security program to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (508) 401-8451
• Business Name: Sub-Zero Repair Westwood
• Service Area: Westwood, MA and Greater Boston