Terms of Service

Last Updated: January 1, 2025

Welcome to Sub-Zero Repair Westwood. These Terms of Service ("Terms") govern your use of our website and the appliance repair services we provide in Westwood and the Greater Bostonarea. By using our website or engaging our services, you agree to be bound by these Terms.

About Our Services

Sub-Zero Repair Westwood provides professional appliance repair, maintenance, diagnostic, and installation services for luxury and high-end appliances in the Greater Boston area. Our services include but are not limited to:

• Refrigerator and freezer repair (Sub-Zero, True Residential, and other premium brands)
• Range, oven, and cooktop repair (Wolf, Viking, Thermador, and other professional brands)
• Dishwasher repair (Miele, Bosch, and other European brands)
• Wine cooler and beverage center service
• Ice maker repair and maintenance
• Preventive maintenance programs
• Emergency repair services

Independent Service Provider

Important: We are an independent appliance repair service. We are not affiliated with, endorsed by, or in any way officially connected with Sub-Zero, Wolf, or any other appliance manufacturer mentioned on this website. All brand names, trademarks, and logos are the property of their respective owners and are used here for identification purposes only.

Service Appointments

Scheduling

Service appointments can be scheduled by calling (508) 401-8451 during business hours or by using our online booking system. We offer appointments Monday through Friday from 7:00 AM - 8:00 PM, Saturday from 8:00 AM - 6:00 PM, and Sunday from 9:00 AM - 5:00 PM. Emergency service is available 24/7 for urgent situations.

Service Area

We provide service throughout Westwood, MA and the greater Greater Boston area, including Wellesley, Newton, Brookline, Lexington, Needham, Weston, Dover, Concord, and surrounding communities. Service availability may vary for locations outside our primary service area.

Access to Appliances

You agree to provide our technicians with reasonable access to the appliance(s) requiring service, including:

• Clear access to the appliance and surrounding work area
• Access to electrical panels, water shut-offs, and gas valves as needed
• A safe working environment free from hazards
• Presence of an adult (18 years or older) during the service appointment

Cancellation and Rescheduling

We understand that schedules change. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other customers in need. Repeated no-shows or last-minute cancellations may result in a service fee for future appointments.

Service Fees and Payment

Service Call Fee

A service call fee may apply when a technician visits your home to diagnose the appliance issue. This fee covers the technician's time, travel, and diagnostic expertise. The service call fee will be communicated when you schedule your appointment and is typically applied toward the total repair cost if you proceed with the repair.

Estimates and Approval

Before performing any repair work, our technician will provide you with a detailed estimate explaining the diagnosis, recommended repairs, and associated costs. No repair work will be performed without your explicit approval. If you decline the repair, only the service call fee will apply.

Payment Terms

Payment is due upon completion of service. We accept major credit cards, debit cards, and checks. For larger repairs requiring special-order parts, a deposit may be required at the time of ordering. All prices are subject to applicable taxes.

Parts Pricing

We use genuine OEM (Original Equipment Manufacturer) parts whenever possible to ensure the highest quality repairs. Parts pricing is determined at the time of diagnosis and may vary based on availability, brand, and supplier costs. Parts are warranted by the manufacturer and covered under our repair warranty.

Warranty on Repairs

Labor and Parts Warranty

All repairs performed by Sub-Zero Repair Westwood are backed by our 90 days parts and labor warranty. This warranty covers:

• The specific repair work performed by our technicians
• Parts installed as part of the repair
• Return visits to address issues related to the original repair

Warranty Exclusions

Our warranty does not cover:

• New or unrelated problems that develop after the original repair
• Damage caused by misuse, abuse, neglect, or accidents
• Damage from power surges, flooding, or other external events
• Normal wear and tear on components not replaced during the repair
• Repairs performed by other service providers after our service
• Appliances that have been modified or altered from manufacturer specifications
• Cosmetic damage to the appliance

Warranty Claims

To make a warranty claim, contact us at (508) 401-8451 within the warranty period. Please have your service invoice number ready. We will schedule a follow-up visit at no additional charge to address warranty-related issues.

Limitations of Liability

Service Limitations

While we strive to repair all appliances, some units may be beyond economical repair due to age, condition, or parts availability. In such cases, we will advise you of your options, which may include replacement. We are not liable for the cost of appliance replacement.

Pre-Existing Conditions

Our technicians will assess the overall condition of your appliance during diagnosis. If we identify pre-existing issues, damage, or conditions that may affect the repair outcome, we will inform you before proceeding. We are not responsible for pre-existing conditions or damage that was present before our service.

Liability Cap

To the maximum extent permitted by law, Sub-Zero Repair Westwood's total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

Indirect Damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of food, loss of use, lost profits, or business interruption, regardless of the cause of action or the theory of liability.

Customer Responsibilities

By engaging our services, you represent and warrant that:

• You are the owner or authorized representative of the property where service will be performed
• You have the authority to authorize repairs on the appliance(s)
• The information you provide about the appliance and issue is accurate to the best of your knowledge
• You will disclose any known hazards or conditions that may affect the technician's safety
• You will secure pets during the service appointment

Website Use

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Sub-Zero Repair Westwood or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

Accuracy of Information

We strive to provide accurate and up-to-date information on our website. However, we do not warrant that all information is complete, accurate, or current. Service availability, pricing, and other details are subject to change without notice.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of these external sites.

Dispute Resolution

If a dispute arises between you and Sub-Zero Repair Westwood, we encourage you to first contact us directly at (508) 401-8451 to seek resolution. Many concerns can be resolved through open communication.

Any dispute that cannot be resolved informally shall be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the state and federal courts located in Massachusetts for the resolution of any disputes.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

For questions about these Terms of Service or our services, please contact us:

• Phone: (508) 401-8451
• Business Name: Sub-Zero Repair Westwood
• Service Area: Westwood, MA and Greater Boston
• Hours: 7:00 AM - 8:00 PM (Mon-Fri), 8:00 AM - 6:00 PM (Sat), 9:00 AM - 5:00 PM (Sun)